Privacy Policy

1. Overview

Gaskets and Strip Curtains (“we,” “us,” “our”) operates gasketsandstripcurtains.com and is owned by RAC Industries, the parent company of the Strivide gasket manufacturing brand. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard personal information.

This Privacy Policy applies to this website and all related sites under RAC Industries, including:

• buyrefrigerationgaskets.com
• truesealgaskets.com
• coolerdoorgaskets.com
• industrialstripcurtain.com
• doorsforwalkins.com
• plasticstripcurtain.com
• gasketsandstripcurtains.com
• thegasketopia.com

By using our website, submitting forms, or placing orders, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal and technical information to fulfill orders, provide customer support, and improve our services. The data we may collect includes:

A. Personal Information

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Company or business name (optional)
• Order details and purchase history
• Quote form information (including measurements, product requirements, custom specifications)

B. Form Submissions

We use Zoho Forms for quote and product inquiry submissions. Information sent through these forms is securely processed and routed to our Zoho CRM for order handling and customer service.

C. Payment Information

We do not store or directly collect full payment details.
Payments are processed securely through third-party services such as:

• Shopify Payments
• Stripe
• PayPal
• Other payment gateways depending on the store setup

These providers handle billing information according to their own privacy policies.

D. Technical Data

Collected automatically through tools such as Google Analytics and Google Tag Manager:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Cookies and tracking pixels
• Interaction with forms and buttons

This data is used solely for improving performance, user experience, and marketing attribution.

3. How We Use Your Information

We use collected data to:

• Process and fulfill orders
• Provide quotations and respond to inquiries
• Deliver products to customers using U.S. shipping carriers (UPS, FedEx, USPS, DHL, etc.)
• Update customers about order status or issues
• Improve website functionality and design
• Improve products and customer service
• Detect security threats or fraudulent activity
• Maintain accurate customer records inside Zoho CRM
• Run analytics to understand user behavior
• Ensure compliance with legal, tax, and regulatory requirements

We do not sell your personal information to third parties.

4. Sharing Your Information

We only share information with trusted third parties necessary for operating our business:

A. Service Providers

• Cloudways + WordPress (website hosting)
• Zoho CRM and Zoho Forms (customer management and form processing)
• Google Analytics and Google Tag Manager (analytics and tracking)
• Payment processors (Stripe, PayPal, Shopify Payments, etc.)
• Shipping carriers (UPS, FedEx, USPS, DHL, LBC, J&T, etc. depending on region)

These providers access data only as needed to perform their services.

B. Legal Compliance

We may disclose information if required by law, subpoenas, or to protect our legal rights, safety, and property.

5. Cookies & Tracking Technologies

We use cookies and tags to:

• Improve site speed and performance
• Remember user preferences
• Analyze traffic and behavior
• Adjust marketing and advertising campaigns

Most browsers allow you to disable cookies, but doing so may affect site functionality.

6. Data Retention

We retain customer and order information as long as necessary for business, tax, and legal purposes. Form and customer data stored in Zoho CRM follows Zoho’s retention and security standards.

7. Data Security

We take data protection seriously. All websites under RAC Industries use:

• SSL encryption
• Secure hosting on Cloudways
• Protected admin access
• Restricted CRM access
• Regular system updates and monitoring

While no online service can guarantee 100% security, we take all reasonable steps to safeguard your information.

8. Your Rights

Depending on your location, you may request:

• Access to your personal information
• Correction of inaccurate data
• Removal of your information (“right to be forgotten”)
• A copy of your data
• Limitation on processing

To request any of these actions, contact us at:

📧 sales@racindustries.com

9. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect information from children.

10. Third-Party Links

Our website may link to third-party resources or tools.
We are not responsible for their content, privacy practices, or policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or your data, contact:

Gaskets and Strip Curtains
Email: sales@gasketsandstripcurtains.com
Website: gasketsandstripcurtains.com